> For the complete documentation index, see [llms.txt](https://docs.mintable.app/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.mintable.app/faqs/help/i-received-a-verification-code-email-from-mintable-that-i-didnt-request.md). # I Received a Verification Code Email from Mintable That I Didn't Request ### 🔐 Recommended Action #### 1. **Secure Your Email Account** Make sure your email is **fully secured**, especially if you suspect unauthorized access. We strongly recommend: * Enabling **two-factor authentication (2FA)** * Using an **authenticator app** like Google Authenticator (not SMS-based) * Changing your email password if you haven't recently *** #### 2. **Do Not Enter the Verification Code** If you did not initiate the sign-up, you can **ignore the code** — no account will be created unless the code is submitted. *** #### 3. **Contact Us for Account Removal** If you suspect an account **was created using your email**, contact us immediately and we’ll delete it. 📧 **Email:** \ Include: * The **email address** that received the code * A brief note stating that you did not create the account We’ll investigate and ensure the account is removed if it was improperly created. *** ### 🛡️ Your Privacy Matters Mintable takes account integrity and user privacy seriously. No action is taken on your behalf unless you complete the verification process, and no blockchain transactions can occur without wallet ownership and confirmation. --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://docs.mintable.app/faqs/help/i-received-a-verification-code-email-from-mintable-that-i-didnt-request.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.