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  • Welcome to Mintable
  • NFT Basics
    • What is ETH/Ethereum?
      • What is an Ethereum Wallet - how do I get one?
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      • How do I speed up or cancel a pending transaction on Ethereum?
    • What are NFTs (digital items)?
      • Gasless Minting
  • THE ECOSYSTEM
    • Mintable, The Ultimate NFT Ecosystem
    • Should I mint on Mintable or Mintology?
  • USING MINTABLE
    • Get Started
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        • Claiming Mintable Custodial wallet
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        • Removing wallets
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      • What is a "Guaranteed Authentic" collection?
    • Buying and Selling NFTs
      • How to Sell Items that are already in Your Wallet
  • For Creators
    • Collections
      • Creating a Collection
      • Minting to Collection
      • Manage Collections
      • Listing from Collection
        • Bulk Listing NFTs for Sale
      • Customise Collection Page
    • Creating NFTs
      • How to create an item
        • Managing NFT Tags on Mintable
        • Supported File Types and Image Requirements for NFTs on Mintable
      • How to edit your listing price
      • How to cancel your listing
      • How to Transfer NFTs on Mintable?
      • How do I delete or burn my NFTs?
      • How to view my NFTs in MetaMask?
        • How do I find the contract address for my NFTs?
      • Certifying Your Rights When Minting NFTs on Mintable
  • Claimable NFTs
    • What is a Claimable NFT?
  • How to Create a Claimable NFT collection?
  • FAQs
    • Why Buy NFTs? What Makes Them Valuable?
    • How do I know what I'm buying is legit and not a fake?
    • How to sell digital items?
    • Help!
      • Why Is My Account Disabled?
      • I Received a Verification Code Email from Mintable That I Didn't Request
      • User Safety Guide: Staying Safe on Mintable and in the Metaverse
    • Digital Millennium Copyright Act or “DMCA”
    • Immutable X
      • What is Immutable X?
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On this page
  • 🛑 General Safety Rules
  • ⚠️ How Mintable Communicates
  • 📬 Discord Safety Tips
  • 🎣 Examples of Common Discord Scams
  • 🆘 Help! I’ve Been Contacted by Someone Pretending to Be Mintable Staff
  • ✅ Quick Reminders

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  2. Help!

User Safety Guide: Staying Safe on Mintable and in the Metaverse

We care deeply about your safety and want to ensure you're protected from scams, phishing, and other fraudulent activity.

PreviousI Received a Verification Code Email from Mintable That I Didn't RequestNextDigital Millennium Copyright Act or “DMCA”

Last updated 11 days ago

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🛑 General Safety Rules

  • Mintable staff will NEVER:

    • Send you private messages (DMs) on Discord, Telegram, or social media

    • Ask for your wallet seed phrase, QR code, or private keys

    • Ask you to send cryptocurrency or NFTs for “verification” or “processing”

    • Share suspicious links or request that you click or scan anything

    • Contact you privately for “Giveaways,” “Private Auctions,” or “Tech Support”

🚨 Never share your seed phrase or sign suspicious transactions. This is the #1 cause of wallet compromise.

⚠️ How Mintable Communicates

All official events, updates, and collaborations will be announced ONLY via:

  • 🐦

  • 💬

If you're unsure about a message or link, reach out to: 📧 support@mintable.app

📬 Discord Safety Tips

To stay safe on Discord:

  • ✅ Disable DMs from server members → Go to Server Settings → Privacy Settings → Toggle off "Allow direct messages"

✅ Be cautious of links, even if they appear from a friend

  • ✅ Watch out for phishing messages pretending to be:

    • "Mintable Staff"

    • Support agents

    • Giveaway hosts

  • ❌ Ignore messages asking you to:

    • Verify your wallet

    • Join secret giveaways

    • Scan QR codes for “support”

🎣 Examples of Common Discord Scams

"Hi, I'm from Mintable support. We noticed a problem with your NFT. Please verify your wallet here: [scam-link]."

"You've been selected for a private Mintable auction! Click this link to claim: [phishing-site]."

"You won a whitelist spot! Just scan this QR code to secure your mint."

🛑 These are phishing attacks. Do not engage.


🆘 Help! I’ve Been Contacted by Someone Pretending to Be Mintable Staff

  1. Do not respond

  2. Do not click any links or scan any QR codes

  3. Take a screenshot of the conversation

  4. Report the user on Discord

  5. Email our team immediately at support@mintable.app


✅ Quick Reminders

✅ Safe Practice
🚫 Unsafe Behavior

Clicking unknown links in DMs

Keep your seed phrase private

Sharing your wallet QR code or phrase

Verify news via official Twitter or Discord

Believing DMs about giveaways

Ask support@mintable.app when unsure

Engaging in off-site “support” chats


Stay safe, stay smart, and mint responsibly 💎 Thank you for being part of the Mintable community!

Use Mintable only via

@mintable_app on Twitter
Official Mintable Discord
mintable.app