# User Safety Guide: Staying Safe on Mintable and in the Metaverse

### 🛑 General Safety Rules

* **Mintable staff will NEVER:**
  * Send you private messages (DMs) on Discord, Telegram, or social media
  * Ask for your **wallet seed phrase**, QR code, or private keys
  * Ask you to send **cryptocurrency or NFTs** for “verification” or “processing”
  * Share suspicious links or request that you click or scan anything
  * Contact you privately for “Giveaways,” “Private Auctions,” or “Tech Support”

> 🚨 **Never share your seed phrase or sign suspicious transactions.** This is the #1 cause of wallet compromise.

### ⚠️ How Mintable Communicates

All official events, updates, and collaborations will be announced ONLY via:

* 🐦 [**@mintable\_app on Twitter**](https://twitter.com/mintable_app)
* 💬 [**Official Mintable Discord**](https://discord.gg/9nB9PTGxWy)

If you're unsure about a message or link, reach out to:\
📧 **<support@mintable.app>**

### 📬 Discord Safety Tips

To stay safe on Discord:

* ✅ **Disable DMs** from server members\
  → Go to Server Settings → Privacy Settings → Toggle off "Allow direct messages"

![](https://docs.mintable.app/~gitbook/image?url=https%3A%2F%2F4070683621-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252F-MBMfw1KGuBM0Z3DpPUt%252Fuploads%252FdaUOkiygua5DiHWteYZj%252Fimage.png%3Falt%3Dmedia%26token%3Da53475dc-68d5-4002-beb7-2c2aa5558eb8\&width=300\&dpr=4\&quality=100\&sign=db00ea1a\&sv=1)

✅ Be cautious of links, even if they appear from a friend

![](https://docs.mintable.app/~gitbook/image?url=https%3A%2F%2F4070683621-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252F-MBMfw1KGuBM0Z3DpPUt%252Fuploads%252F1AA8EtwqcnIfT5EqyDbv%252Fimage.png%3Falt%3Dmedia%26token%3D0abfeb77-3269-4429-b2eb-82f428a7a497\&width=300\&dpr=4\&quality=100\&sign=8e7e5dd5\&sv=1)

* ✅ Watch out for **phishing messages** pretending to be:
  * "Mintable Staff"
  * Support agents
  * Giveaway hosts
* ❌ **Ignore messages** asking you to:
  * Verify your wallet
  * Join secret giveaways
  * Scan QR codes for “support”

### 🎣 Examples of Common Discord Scams

> "Hi, I'm from Mintable support. We noticed a problem with your NFT. Please verify your wallet here: \[scam-link]."

> "You've been selected for a private Mintable auction! Click this link to claim: \[phishing-site]."

![](https://docs.mintable.app/~gitbook/image?url=https%3A%2F%2F4070683621-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252F-MBMfw1KGuBM0Z3DpPUt%252Fuploads%252FTG3OoZEwQdZuQprdhO8v%252Fimage.png%3Falt%3Dmedia%26token%3Db7fadb07-015a-4f16-a606-7369afde1022\&width=300\&dpr=4\&quality=100\&sign=75eff7be\&sv=1)

> "You won a whitelist spot! Just scan this QR code to secure your mint."

🛑 These are **phishing attacks**. Do not engage.

***

### 🆘 Help! I’ve Been Contacted by Someone Pretending to Be Mintable Staff

1. **Do not respond**
2. **Do not click** any links or scan any QR codes
3. **Take a screenshot** of the conversation
4. **Report the user** on Discord
5. **Email our team** immediately at **<support@mintable.app>**

***

### ✅ Quick Reminders

| ✅ Safe Practice                                            | 🚫 Unsafe Behavior                    |
| ---------------------------------------------------------- | ------------------------------------- |
| Use Mintable only via [mintable.app](https://mintable.app) | Clicking unknown links in DMs         |
| Keep your seed phrase private                              | Sharing your wallet QR code or phrase |
| Verify news via official Twitter or Discord                | Believing DMs about giveaways         |
| Ask <support@mintable.app> when unsure                     | Engaging in off-site “support” chats  |

***

Stay safe, stay smart, and mint responsibly 💎\
Thank you for being part of the Mintable community!