User Safety Guide: Staying Safe on Mintable and in the Metaverse
We care deeply about your safety and want to ensure you're protected from scams, phishing, and other fraudulent activity.
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We care deeply about your safety and want to ensure you're protected from scams, phishing, and other fraudulent activity.
Last updated
Was this helpful?
Mintable staff will NEVER:
Send you private messages (DMs) on Discord, Telegram, or social media
Ask for your wallet seed phrase, QR code, or private keys
Ask you to send cryptocurrency or NFTs for βverificationβ or βprocessingβ
Share suspicious links or request that you click or scan anything
Contact you privately for βGiveaways,β βPrivate Auctions,β or βTech Supportβ
π¨ Never share your seed phrase or sign suspicious transactions. This is the #1 cause of wallet compromise.
All official events, updates, and collaborations will be announced ONLY via:
π¦
π¬
If you're unsure about a message or link, reach out to: π§ support@mintable.app
To stay safe on Discord:
β Disable DMs from server members β Go to Server Settings β Privacy Settings β Toggle off "Allow direct messages"
β Be cautious of links, even if they appear from a friend
β Watch out for phishing messages pretending to be:
"Mintable Staff"
Support agents
Giveaway hosts
β Ignore messages asking you to:
Verify your wallet
Join secret giveaways
Scan QR codes for βsupportβ
"Hi, I'm from Mintable support. We noticed a problem with your NFT. Please verify your wallet here: [scam-link]."
"You've been selected for a private Mintable auction! Click this link to claim: [phishing-site]."
"You won a whitelist spot! Just scan this QR code to secure your mint."
π These are phishing attacks. Do not engage.
Do not respond
Do not click any links or scan any QR codes
Take a screenshot of the conversation
Report the user on Discord
Email our team immediately at support@mintable.app
Clicking unknown links in DMs
Keep your seed phrase private
Sharing your wallet QR code or phrase
Verify news via official Twitter or Discord
Believing DMs about giveaways
Ask support@mintable.app when unsure
Engaging in off-site βsupportβ chats
Stay safe, stay smart, and mint responsibly π Thank you for being part of the Mintable community!
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