> For the complete documentation index, see [llms.txt](https://docs.mintable.app/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.mintable.app/faqs/help/user-safety-guide-staying-safe-on-mintable-and-in-the-metaverse.md).

# User Safety Guide: Staying Safe on Mintable and in the Metaverse

### 🛑 General Safety Rules

* **Mintable staff will NEVER:**
  * Send you private messages (DMs) on Discord, Telegram, or social media
  * Ask for your **wallet seed phrase**, QR code, or private keys
  * Ask you to send **cryptocurrency or NFTs** for “verification” or “processing”
  * Share suspicious links or request that you click or scan anything
  * Contact you privately for “Giveaways,” “Private Auctions,” or “Tech Support”

> 🚨 **Never share your seed phrase or sign suspicious transactions.** This is the #1 cause of wallet compromise.

### ⚠️ How Mintable Communicates

All official events, updates, and collaborations will be announced ONLY via:

* 🐦 [**@mintable\_app on Twitter**](https://twitter.com/mintable_app)
* 💬 [**Official Mintable Discord**](https://discord.gg/9nB9PTGxWy)

If you're unsure about a message or link, reach out to:\
📧 **<support@mintable.app>**

### 📬 Discord Safety Tips

To stay safe on Discord:

* ✅ **Disable DMs** from server members\
  → Go to Server Settings → Privacy Settings → Toggle off "Allow direct messages"

![](https://docs.mintable.app/~gitbook/image?url=https%3A%2F%2F4070683621-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252F-MBMfw1KGuBM0Z3DpPUt%252Fuploads%252FdaUOkiygua5DiHWteYZj%252Fimage.png%3Falt%3Dmedia%26token%3Da53475dc-68d5-4002-beb7-2c2aa5558eb8\&width=300\&dpr=4\&quality=100\&sign=db00ea1a\&sv=1)

✅ Be cautious of links, even if they appear from a friend

![](https://docs.mintable.app/~gitbook/image?url=https%3A%2F%2F4070683621-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252F-MBMfw1KGuBM0Z3DpPUt%252Fuploads%252F1AA8EtwqcnIfT5EqyDbv%252Fimage.png%3Falt%3Dmedia%26token%3D0abfeb77-3269-4429-b2eb-82f428a7a497\&width=300\&dpr=4\&quality=100\&sign=8e7e5dd5\&sv=1)

* ✅ Watch out for **phishing messages** pretending to be:
  * "Mintable Staff"
  * Support agents
  * Giveaway hosts
* ❌ **Ignore messages** asking you to:
  * Verify your wallet
  * Join secret giveaways
  * Scan QR codes for “support”

### 🎣 Examples of Common Discord Scams

> "Hi, I'm from Mintable support. We noticed a problem with your NFT. Please verify your wallet here: \[scam-link]."

> "You've been selected for a private Mintable auction! Click this link to claim: \[phishing-site]."

![](https://docs.mintable.app/~gitbook/image?url=https%3A%2F%2F4070683621-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252F-MBMfw1KGuBM0Z3DpPUt%252Fuploads%252FTG3OoZEwQdZuQprdhO8v%252Fimage.png%3Falt%3Dmedia%26token%3Db7fadb07-015a-4f16-a606-7369afde1022\&width=300\&dpr=4\&quality=100\&sign=75eff7be\&sv=1)

> "You won a whitelist spot! Just scan this QR code to secure your mint."

🛑 These are **phishing attacks**. Do not engage.

***

### 🆘 Help! I’ve Been Contacted by Someone Pretending to Be Mintable Staff

1. **Do not respond**
2. **Do not click** any links or scan any QR codes
3. **Take a screenshot** of the conversation
4. **Report the user** on Discord
5. **Email our team** immediately at **<support@mintable.app>**

***

### ✅ Quick Reminders

| ✅ Safe Practice                                            | 🚫 Unsafe Behavior                    |
| ---------------------------------------------------------- | ------------------------------------- |
| Use Mintable only via [mintable.app](https://mintable.app) | Clicking unknown links in DMs         |
| Keep your seed phrase private                              | Sharing your wallet QR code or phrase |
| Verify news via official Twitter or Discord                | Believing DMs about giveaways         |
| Ask <support@mintable.app> when unsure                     | Engaging in off-site “support” chats  |

***

Stay safe, stay smart, and mint responsibly 💎\
Thank you for being part of the Mintable community!


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://docs.mintable.app/faqs/help/user-safety-guide-staying-safe-on-mintable-and-in-the-metaverse.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.