User Safety Guide: Staying Safe on Mintable and in the Metaverse

We care deeply about your safety and want to ensure you're protected from scams, phishing, and other fraudulent activity.

🛑 General Safety Rules

• Mintable staff will NEVER:

  • Send you private messages (DMs) on Discord, Telegram, or social media

  • Ask for your wallet seed phrase, QR code, or private keys

  • Ask you to send cryptocurrency or NFTs for “verification” or “processing”

  • Share suspicious links or request that you click or scan anything

  • Contact you privately for “Giveaways,” “Private Auctions,” or “Tech Support”

🚨 Never share your seed phrase or sign suspicious transactions. This is the #1 cause of wallet compromise.

⚠️ How Mintable Communicates

All official events, updates, and collaborations will be announced ONLY via:

• 🐦 @mintable_app on Twitter

• 💬 Official Mintable Discord

If you're unsure about a message or link, reach out to: 📧 [email protected]

📬 Discord Safety Tips

To stay safe on Discord:

• ✅ Disable DMs from server members → Go to Server Settings → Privacy Settings → Toggle off "Allow direct messages"

✅ Be cautious of links, even if they appear from a friend

• ✅ Watch out for phishing messages pretending to be:

  • "Mintable Staff"

  • Support agents

  • Giveaway hosts

• ❌ Ignore messages asking you to:

  • Verify your wallet

  • Join secret giveaways

  • Scan QR codes for “support”

🎣 Examples of Common Discord Scams

"Hi, I'm from Mintable support. We noticed a problem with your NFT. Please verify your wallet here: [scam-link]."

"You've been selected for a private Mintable auction! Click this link to claim: [phishing-site]."

"You won a whitelist spot! Just scan this QR code to secure your mint."

🛑 These are phishing attacks. Do not engage.

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🆘 Help! I’ve Been Contacted by Someone Pretending to Be Mintable Staff

1. Do not respond

2. Do not click any links or scan any QR codes

3. Take a screenshot of the conversation

4. Report the user on Discord

5. Email our team immediately at [email protected]

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✅ Quick Reminders

✅ Safe Practice	🚫 Unsafe Behavior
Use Mintable only via mintable.app	Clicking unknown links in DMs
Keep your seed phrase private	Sharing your wallet QR code or phrase
Verify news via official Twitter or Discord	Believing DMs about giveaways
Ask [email protected] when unsure	Engaging in off-site “support” chats

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Stay safe, stay smart, and mint responsibly 💎 Thank you for being part of the Mintable community!