# Why Is My Account Disabled?

**In order to maintain a safe and trusted platform for our users, we suspend your account that violated our** [**Terms of Service**](https://d3luz8cn6n4wh0.cloudfront.net/terms_of_use_04_15_2019.pdf)**.**

**This could range from listing prohibited / Copyrighted items to misusing the platform.**


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Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.
