Claiming Mintable Custodial wallet
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Taking custody of the Mintable custodial wallet means that you will be getting the secret phrases to your wallet. You will get to import it to your MetaMask wallet to gain access to the funds, the NFTs and the store (or smart contract address) that is attached to the wallet.
Not sure how? We will guide you through!
You can find the "Take Custody" button on the top right of your "My NFTs".
If your wallet is frozen, you can see the "Take custody of your wallet" prompt at the wallet section.
Here, there will be a pop-up for you to choose if you have an existing crypto wallet. If you don't, we will guide you through how to install the MetaMask extension so that you can immediately import the wallet after completing the process.
When your MetaMask extension is ready, here are the few steps you need to follow.
Enter the OTP sent to your email
To ensure that the custody is taken by the rightful owner, we will require a verification from you. So you will need to enter this One-Time Password (OTP).
The OTP will be sent from no-reply@mintable.com. Do not give this OTP to anyone else. No one from Mintable will ask you to provide this OTP or the seed phrase that you are about to see in the next step!
Copy your private key
This is the key to your wallet. This key will only open that specific wallet. To learn more about private key, you can read more from MetaMask.
Anyone with the phrase can access your wallet and all your assets. So please do NOT share it with anyone!
It is also highly suggested that you keep a physical copy of the seed phrases to ensure the highest security. Copy it down and keep it in a safe place!
At this step, if you close your browser or your Internet goes offline, your wallet will be frozen and you will need to restart the whole process again.
Import to MetaMask
Your Mintable wallet will now be removed from your dashboard, awaiting your imports.
To use your wallet, you need to import it to your MetaMask. Below are a few screenshots of how you can do it, but you can read a more specific guide from MetaMask here.
Re-connect to Mintable
To continue your journey to NFT, re-connect it to Mintable. It will function exactly the same. Now, go and have fun!
Once all of these steps have been completed, we will delete your private key from our server, and we will no longer be able to help you retrieve your wallet or its contents.
