Claiming Mintable Custodial wallet

Taking custody of your Mintable wallet means you are assuming full ownership of your wallet and all assets within it — including NFTs, funds (ETH), and any store/smart contract addresses associated with it.

You’ll receive your private key (also known as a seed phrase), which you can then import into MetaMask to access your wallet directly.

🛠️ Why Take Custody?

  • ✅ To unfreeze your wallet if it has received funds or an NFT sale

  • ✅ To gain full access to your ETH and NFTs

  • ✅ To take full ownership of the smart contract/store tied to your wallet

  • ✅ To control your assets outside of Mintable’s custodial system

🔐 Once you take custody, Mintable can no longer access your wallet. Your private key is deleted from our servers permanently.

📍 Where to Start

Option 1: From “My NFTs”

  1. Log in to your Mintable account

  2. Go to “My NFTs”

  3. Click “Take Custody” in the top right

Option 2: From the Wallet Freeze Prompt

If your wallet is frozen, you’ll see a “Take custody of your wallet” button under your wallet section — click it to begin.

🧭 Step-by-Step: Taking Custody

1. Do You Have a Crypto Wallet?

You’ll be asked if you already use a crypto wallet like MetaMask:

  • If yes, proceed to the next step

  • If no, you’ll be guided to install MetaMask before continuing → 🔗 Install MetaMask

2. Enter the OTP Sent to Your Email

To verify ownership, you’ll be sent a One-Time Password (OTP) to your registered email from: 📧 [email protected]

🚨 Do not share this OTP with anyone. Mintable staff will never ask you for your OTP or private key.

3. Copy Your Private Key

Once verified, you’ll be shown your private key. This is the only way to access your wallet once you take custody.

⚠️ Anyone with this key can access your wallet and steal your assets. Treat it like a password — but even more securely.

✅ Best Practices:

  • Write it down on paper and store it in a secure place

  • Do not copy/paste it into untrusted sites or cloud storage

  • Avoid screenshots or email backups

⚠️ If you lose this key, Mintable cannot recover your wallet or its contents.

Important: If you close your browser or lose internet during this step, the wallet will freeze again. You’ll need to restart the process from the beginning.

4. Import Your Wallet to MetaMask

After receiving your private key:

  • Your Mintable wallet will be removed from your dashboard

  • You must now import it into MetaMask to regain access

Follow these MetaMask steps:

  1. Open MetaMask

  2. Click on your account icon → “Import Account”

  3. Paste the private key

  4. Click “Import”

🔗 View MetaMask’s Import Guide

5. Reconnect Your Wallet to Mintable

Once imported into MetaMask:

  1. Go back to Mintable

  2. Click “Connect Wallet”

  3. Select your MetaMask wallet

🎉 Your NFT journey continues — now with full control of your assets!

🧼 What Happens Next?

  • Your private key is permanently deleted from Mintable’s servers

  • Only you can now access your wallet

  • Mintable cannot retrieve your wallet or its contents if lost

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