Claiming Mintable Custodial wallet
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Taking custody of your Mintable wallet means you are assuming full ownership of your wallet and all assets within it — including NFTs, funds (ETH), and any store/smart contract addresses associated with it.
You’ll receive your private key (also known as a seed phrase), which you can then import into MetaMask to access your wallet directly.
✅ To unfreeze your wallet if it has received funds or an NFT sale
✅ To gain full access to your ETH and NFTs
✅ To take full ownership of the smart contract/store tied to your wallet
✅ To control your assets outside of Mintable’s custodial system
🔐 Once you take custody, Mintable can no longer access your wallet. Your private key is deleted from our servers permanently.
Log in to your Mintable account
Go to “My NFTs”
Click “Take Custody” in the top right
If your wallet is frozen, you’ll see a “Take custody of your wallet” button under your wallet section — click it to begin.
You’ll be asked if you already use a crypto wallet like MetaMask:
If yes, proceed to the next step
To verify ownership, you’ll be sent a One-Time Password (OTP) to your registered email from:
📧 no-reply@mintable.com
🚨 Do not share this OTP with anyone. Mintable staff will never ask you for your OTP or private key.
Once verified, you’ll be shown your private key. This is the only way to access your wallet once you take custody.
⚠️ Anyone with this key can access your wallet and steal your assets. Treat it like a password — but even more securely.
✅ Best Practices:
Write it down on paper and store it in a secure place
Do not copy/paste it into untrusted sites or cloud storage
Avoid screenshots or email backups
⚠️ If you lose this key, Mintable cannot recover your wallet or its contents.
Important: If you close your browser or lose internet during this step, the wallet will freeze again. You’ll need to restart the process from the beginning.
After receiving your private key:
Your Mintable wallet will be removed from your dashboard
You must now import it into MetaMask to regain access
Follow these MetaMask steps:
Open MetaMask
Click on your account icon → “Import Account”
Paste the private key
Click “Import”
Once imported into MetaMask:
Click “Connect Wallet”
Select your MetaMask wallet
🎉 Your NFT journey continues — now with full control of your assets!
Your private key is permanently deleted from Mintable’s servers
Only you can now access your wallet
Mintable cannot retrieve your wallet or its contents if lost
If no, you’ll be guided to install MetaMask before continuing → 🔗
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