# Claiming Mintable Custodial wallet

Taking custody of your Mintable wallet means you are **assuming full ownership** of your wallet and all assets within it — including NFTs, funds (ETH), and any store/smart contract addresses associated with it.

You’ll receive your **private key** (also known as a seed phrase), which you can then **import into MetaMask** to access your wallet directly.

### 🛠️ Why Take Custody?

* ✅ To unfreeze your wallet if it has received funds or an NFT sale
* ✅ To gain full access to your ETH and NFTs
* ✅ To take full ownership of the smart contract/store tied to your wallet
* ✅ To control your assets outside of Mintable’s custodial system

> 🔐 **Once you take custody, Mintable can no longer access your wallet. Your private key is deleted from our servers permanently.**

### 📍 Where to Start

#### Option 1: From “My NFTs”

1. Log in to your Mintable account
2. Go to **“My NFTs”**
3. Click **“Take Custody”** in the top right

<figure><img src="https://2077242324-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FroeNMrosF7gYgIymjLYO%2Fuploads%2Fl9fs89d5Driy3yjIi4xG%2Fimage.png?alt=media&#x26;token=71b4b30e-0ed0-451f-a5af-3c98444bbf99" alt=""><figcaption></figcaption></figure>

#### Option 2: From the Wallet Freeze Prompt

If your wallet is frozen, you’ll see a **“Take custody of your wallet”** button under your wallet section — click it to begin.

<figure><img src="https://2077242324-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FroeNMrosF7gYgIymjLYO%2Fuploads%2FDQafvMqWF2NqVrfaiom4%2Fimage.png?alt=media&#x26;token=3fc3c904-efeb-4f44-b79d-328bf356dbaa" alt=""><figcaption></figcaption></figure>

### 🧭 Step-by-Step: Taking Custody

#### 1. Do You Have a Crypto Wallet?

You’ll be asked if you already use a crypto wallet like **MetaMask**:

* If **yes**, proceed to the next step
* If **no**, you’ll be guided to install MetaMask before continuing\
  → 🔗 [Install MetaMask](https://metamask.io/)

<figure><img src="https://2077242324-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FroeNMrosF7gYgIymjLYO%2Fuploads%2Fz04xud55rVGXUJxEgwXm%2Fimage.png?alt=media&#x26;token=747ceddd-1e1d-45e5-9b89-86e21a1aa734" alt=""><figcaption></figcaption></figure>

#### 2. Enter the OTP Sent to Your Email

{% hint style="danger" %}
To verify ownership, you’ll be sent a **One-Time Password (OTP)** to your registered email from:\
📧 `no-reply@mintable.com`

🚨 **Do not share this OTP with anyone.** Mintable staff will **never** ask you for your OTP or private key.
{% endhint %}

<figure><img src="https://2077242324-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FroeNMrosF7gYgIymjLYO%2Fuploads%2Fluh1RQJbXHu367NfG7yn%2Fimage.png?alt=media&#x26;token=7621215f-09e8-4a3f-b745-cb2f798c89de" alt=""><figcaption></figcaption></figure>

#### 3. Copy Your Private Key

Once verified, you’ll be shown your **private key**. This is the **only way to access your wallet** once you take custody.

> ⚠️ **Anyone with this key can access your wallet and steal your assets. Treat it like a password — but even more securely.**

✅ **Best Practices**:

* Write it down on paper and store it in a secure place
* Do **not** copy/paste it into untrusted sites or cloud storage
* Avoid screenshots or email backups

> ⚠️ **If you lose this key, Mintable cannot recover your wallet or its contents.**

**Important:**\
If you **close your browser** or **lose internet** during this step, the wallet will freeze again. You’ll need to restart the process from the beginning.

#### 4. Import Your Wallet to MetaMask

After receiving your private key:

* Your Mintable wallet will be **removed from your dashboard**
* You must now **import it into MetaMask** to regain access

Follow these MetaMask steps:

1. Open MetaMask
2. Click on your account icon → **“Import Account”**
3. Paste the **private key**
4. Click **“Import”**

[🔗 View MetaMask’s Import Guide](https://support.metamask.io/start/how-to-import-an-account/)

<figure><img src="https://2077242324-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FroeNMrosF7gYgIymjLYO%2Fuploads%2FMwXJadN3pXnz8nOEsOXu%2FMetaMask_find_add_account_button_extension-64a1a766cff709e91d557721835f5960.gif?alt=media&#x26;token=633979da-2dbf-4e82-9983-6705e165aa54" alt="" width="357"><figcaption></figcaption></figure>

<figure><img src="https://2077242324-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FroeNMrosF7gYgIymjLYO%2Fuploads%2FLM0ym0eQBp2csmLx83fN%2FMetaMask_import_account_from_private_key_extension-76adde8b986d50a6884764e6e9788ab3.gif?alt=media&#x26;token=699f39f8-5957-493a-84c2-841e529340f3" alt="" width="357"><figcaption></figcaption></figure>

#### 5. Reconnect Your Wallet to Mintable

Once imported into MetaMask:

1. Go back to [Mintable](https://mintable.app)
2. Click **“Connect Wallet”**
3. Select your MetaMask wallet

> 🎉 Your NFT journey continues — now with full control of your assets!

### 🧼 What Happens Next?

* Your private key is **permanently deleted** from Mintable’s servers
* Only **you** can now access your wallet
* Mintable **cannot retrieve your wallet** or its contents if lost