What files can I upload and what is the size restrictions?

For the private downloadable file: any and all file types are supported.

Size limit: 3gb


For the preview images: any image file, mp4, or .GLB

Size limit: 200mb

We recommend the preview images dimensions to be larger than 800px x 800px.

MP4s and GLB (3D files)

If you want to have a 3D image that can be interacted it by anyone - you just need to upload a .GLB file as one of the preview images.

MP4s are also accepted as a means to play videos if the user wants to watch it.

You still need to upload a basic image as the display image if you choose either of these types.

If your file name contains special characters like $%*&#@()[] in the file title or any file extensions like .png or .jpg (as examples, it will not upload.