Mintable Help
  • Welcome to Mintable
  • NFT Basics
    • What is ETH/Ethereum?
      • What is an Ethereum Wallet - how do I get one?
      • How do I get ETH?
      • Why is Ethereum Gas Fees so High?
      • How do I speed up or cancel a pending transaction on Ethereum?
      • Gasless Minting
    • What are NFTs (digital items)?
  • THE ECOSYSTEM
    • The Mintable Ecosystem
    • Should I mint on Mintable or Mintology?
  • USING MINTABLE
    • Get Started
    • NFT Wallets
      • What Crypto Wallets are supported by Mintable?
      • Mintable Custodial Wallet
        • Frozen Mintable Custodial Wallet!
        • Claiming Mintable Custodial wallet
      • Connecting more wallets
      • Linking your Metamask - Mobile Version
      • Removing wallets
      • NFT Tags
    • Your Profile
      • Edit my profile/Account settings
    • Searching on Mintable
      • What is a "Guaranteed Authentic" collection?
      • Search with AI
      • Marketing Assets for Project Owners
    • Buying and Selling NFTs
      • How to Sell Items that are already in Your Wallet
  • For Creators
    • Creating NFTs
      • How to create an item
        • What files can I upload and what is the size restrictions?
      • How to edit your listing price
      • How to cancel your listing
      • Certifying your rights
    • Collections
      • Creating a Collection
      • Minting to Collection
      • Manage Collections
      • Listing from Collection
      • Customise Collection Page
  • Claimable NFTs
    • What is a Claimable NFT?
  • How to Create a Claimable NFT collection?
  • FAQs
    • Why buy these NFTs? / What makes them valuable?
    • How do I know what I'm buying is legit and not a fake?
    • How to sell digital items?
    • How to view my NFTs in MetaMask?
    • How to Transfer NFTs on Mintable?
    • How do I delete or burn my NFTs?
    • How do I find the contract address for my NFTs?
    • Help!
      • My account is disabled.
      • I have received a verification code email to create a Mintable account that I did not request.
      • Advanced - Custom Server for Metadata
      • User Safety Guide: Staying Safe on Mintable and in the Metaverse
    • Digital Millennium Copyright Act or “DMCA”
    • I would love to work with Mintable!
    • Immutable X
      • What is Immutable X?
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  1. USING MINTABLE
  2. NFT Wallets
  3. Mintable Custodial Wallet

Frozen Mintable Custodial Wallet!

Is your Mintable Wallet frozen? Find out why and how to un-freeze it.

PreviousMintable Custodial WalletNextClaiming Mintable Custodial wallet

Last updated 8 months ago

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If you see this screen, don't be scared - It just means that you're ready to take the next step on your Web3 journey!

Your wallet will be frozen in a few situations:

  1. When you have made a successful NFT sale and the wallet receives funds;

  2. When you have made a deposit of funds into your wallet;

  3. When someone else has transferred funds to your wallet;

  4. When you tried to take custody of the custodial wallet but failed due to various reasons.

In such situation, no one will have access to the wallet and the assets stored inside, including Mintable. This is because Mintable wants to ensure that your assets in the Mintable custodial wallet are safe and secured.

To re-gain access to the wallet and its contents, all you need to do is take custody of the wallet.