Frozen Mintable Custodial Wallet!

Is your Mintable Wallet frozen? Find out why and how to un-freeze it.

If you've landed on a screen telling you your Mintable Wallet is frozen, don't worry — this is a normal security measure and means you're ready to take the next step in your Web3 journey.

Mintable’s custodial wallets are designed for ease and security — and sometimes that means temporarily freezing them to protect your assets.

❓Why Is My Wallet Frozen?

Your Mintable custodial wallet may be automatically frozen when one of the following happens:

🔍 Scenario	🔐 Reason
You made a successful NFT sale	ETH from the sale was deposited into your custodial wallet
You manually deposited ETH or tokens	Direct transfer triggers a freeze for security
Someone else sent ETH or tokens to your wallet	Incoming funds require you to take custody
You attempted to take custody but failed	A failed ownership handover puts the wallet into locked status

💡 In all of these cases, no one — including Mintable — can access the wallet or its contents until custody is properly transferred to you.

🔐 What Does "Frozen" Actually Mean?

When your wallet is frozen:

• No one can access it, not even Mintable staff

• The wallet becomes locked until custody is claimed

• All NFTs and ETH inside remain safe — but inactive

• This ensures only the rightful owner can gain access

🛡️ Why Mintable Freezes the Wallet

This feature is a security-first design to:

• Protect your NFTs and tokens from unauthorized access

• Ensure you are the only person who can take ownership

• Guide new users into full Web3 self-custody when real value is at stake

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🧠 Reminder

• The Mintable Wallet is custodial by default (created automatically for new users)

• Once it holds funds, you’re required to take full control

• Until you do, the wallet is locked for your protection