> For the complete documentation index, see [llms.txt](https://docs.mintable.app/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.mintable.app/using-mintable/nft-wallets/mintable-custodial-wallet/frozen-mintable-custodial-wallet.md).

# Frozen Mintable Custodial Wallet!

Is your Mintable Wallet frozen? Find out why and how to un-freeze it.

<figure><img src="https://2077242324-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FroeNMrosF7gYgIymjLYO%2Fuploads%2FYWbVvUuIF1QuOnFIyDfL%2Fimage.png?alt=media&amp;token=aa0f8bc9-a057-4aa4-8ffb-90c0dc32f4f7" alt=""><figcaption></figcaption></figure>

If you've landed on a screen telling you your **Mintable Wallet is frozen**, don't worry — this is a **normal security measure** and means you're ready to take the next step in your Web3 journey.

Mintable’s custodial wallets are designed for ease and security — and sometimes that means temporarily freezing them to **protect your assets**.

### ❓Why Is My Wallet Frozen?

Your Mintable custodial wallet may be **automatically frozen** when one of the following happens:

| 🔍 Scenario                                        | 🔐 Reason                                                      |
| -------------------------------------------------- | -------------------------------------------------------------- |
| You **made a successful NFT sale**                 | ETH from the sale was deposited into your custodial wallet     |
| You **manually deposited ETH or tokens**           | Direct transfer triggers a freeze for security                 |
| Someone else **sent ETH or tokens** to your wallet | Incoming funds require you to take custody                     |
| You **attempted to take custody but failed**       | A failed ownership handover puts the wallet into locked status |

> 💡 In **all of these cases**, no one — including Mintable — can access the wallet or its contents until custody is properly transferred to **you**.

### 🔐 What Does "Frozen" Actually Mean?

When your wallet is frozen:

* **No one can access it**, not even Mintable staff
* The wallet becomes **locked** until custody is claimed
* All **NFTs and ETH inside remain safe** — but inactive
* This ensures **only the rightful owner** can gain access

### 🛡️ Why Mintable Freezes the Wallet

This feature is a **security-first design** to:

* Protect your NFTs and tokens from unauthorized access
* Ensure you are the **only person** who can take ownership
* Guide new users into full **Web3 self-custody** when real value is at stake

***

### 🧠 Reminder

* The **Mintable Wallet is custodial by default** (created automatically for new users)
* Once it holds funds, you’re required to **take full control**
* Until you do, **the wallet is locked for your protection**